1/5
I brought my car in a few weeks ago to have some coilovers installed, prior to this I was provided with a price breakdown of an alignment and the parts being installed, as pictured below. After picking up my car I noticed it pulling just slightly to the right, didn’t think much of it. Over the next few weeks the pull gradually became worse, the alignment is now so bad I have to drive with my steering wheel pulled far to the left just to drive straight. I spent a week trying to get through to someone at the shop. Once I finally did, I brought the alignment, that I paid them for, to their attention and I was immediately blamed for the issue myself and not being careful with my own car. I’ve driven a lowered car for over 10 years, never had a mishap with it and nothing has happened to my car since getting it back from the shop. I was told they “didn’t know what they wanted me to do about it”, and when insisting that they address and take accountability for their mistakes I was repeatedly and argumentatively accused of causing the issue to my car myself. I have never experienced such horrible customer service and business operations anywhere else before. My alignment was either never done, or done poorly, neither issue do they wish to even address. STAY AWAY from this shop..extremely shady business and horrendous service.